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Cancellation service  

 

We know that sometimes it is necessary to cancel a stay. Unfortunately, we suffer immediate damage due to a short-term cancellation, because we are a small-scale business. That is why we adhere to the general terms and conditions of Dibevo. 
But.... we offer a solution! 

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To give our customers a little more flexibility, we introduce the Cancellation Service. 

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What is it? 

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Our Cancellation Service allows you to cancel up to 24 hours before the start of the stay at no extra cost. 

 

Cost 

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  • €25,- per booking, regardless of the duration or amount of the reservation. 

  • This amount will only be refunded if the service is cancelled within 7 days. 

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Conditions 

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  • The service can be cancelled up to 7 days after the reservation is made. 

  • After these 7 days, the amount remains due, even if you do not use the service. 

  • Rescheduling a reservation (without overlapping dates) counts as cancellation. 

  • Cancellation up to 24 hours before the start of the stay: you only pay €25,-. 

  • Are you cancelling within 24 hours before the start of the trip? Then the service will expire, and the full cost of the stay will be charged. 

  • The service does not apply to partial cancellations during the stay. 

  • If you cancel without the service, there is a waiting period of 1 month before you can book again with service for (partly) the same period. 

  • Is your dog refused on arrival due to a violation of our house rules, such as missing or expired vaccinations? Then the right to the service also expires. A complete overview of our house rules can be found on our website. 

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How to use? 

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  • When booking via the online portal, simply tick the Cancellation service. 

  • Did you forget to check the service in the customer portal? Unfortunately, it is not possible to add the service later via the customer portal. If you still want to use the service, please send an e-mail within 7 days of booking so that it can still be added. 

  • Have you checked the cancellation service, and it turns out not to be necessary? 
    Cancellation of the service is possible up to 7 days after booking. To do this, please send an e-mail. 

  • Do you normally book by phone? Even then you can still request the service by e-mail within 7 days. Don't forget to mention the dates of the reservation in the e-mail, so we can be sure that the service is added to the correct reservation. 

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